Food Delivery Companies and Documents

Food Delivery Companies and Documents



Response is 10-15 minutes, up to 30 if there’s a line. If there is a line, insert order after current group (do not split a group). MIC to determine appropriate response time and when to initiate order. 
Process
• Obtain styrofoam cup and lid.
• Write order name and ice cream description on lid.
• Make ice cream as usual and scoop into cup. (freeze on the firmer side)
• Drop cup into styrofoam container.*
• Place into steel mixing bowl and spray briefly with liquid nitrogen to set the surface.
• Loosely attach lid so cup can vent, then place in freezer.
• When delivery person arrives, confirm order name. Make sure liquid nitrogen has dissipated and affix the lid firmly.

*When a waffle bowl is included, choose a waffle that is on the shorter side, so the top of the waffle is at or below the inner groove on the styrofoam cup. This ensures that the waffle will not break when the lid is put on. (see photo in document)  

Order Tender:
Even though DoorDash driver will not make payment, we still need to capture the order in the POS.
• Under Delivery Services, input order to match DoorDash order (the amount should equal). Then TENDER.
• Choose External Credit Card Device.
• Choose “Accepted Other” (bottom green button).

DoorDash Deal for Sub Zero Stores

Many franchisees are already a part of DoorDash, but if you are not, we wanted to repeat the information and contact for Sub Zero stores to sign up.  Sub Zero currently has a negotiated deal with DoorDash to charge 20% pre-tax for their “Promotion Fee”, which covers all costs of advertising on their app and pickup and delivery to customer.  You set the price for your DoorDash items, so you can add the fee to the orders. At our store, we only offer large sizes and Sensations, and add 20% to our regular pricing to cover the fee. DoorDash provides the tablet to receive orders free of charge, so there is no upfront charge to add this to your store.  If you are interested in setting this up in your stores, contact Zach Fuller at zfuller@doordash.com.  


We know some store locations are using other food delivery services, such as UberEats and GrubHub, and different delivery services will be more or less popular in different areas as they grow and market.  These services can be an extra layer of advertising and add another way to sell to customers in your market. We will continue to talk with other companies about partnering with them. Postmates has reached out to us about a partnership and we are analyzing their offering.  Their offered commission fee is 25% on initial discussions, and we are starting the conversation with them.

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